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INTRODUCTION
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.
LICENCE TO USE WEBSITE
You may view, download for caching purposes only, and print pages from the website, provided that: (a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system; (b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent; (c) you must not edit or otherwise modify any material on the website.
LIMITATIONS OF LIABILITY
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
RESTRICTED ACCESS
Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion.
VARIATION
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
ENTIRE AGREEMENT
These terms and conditions , together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
LAW AND JURISDICTION
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England. These terms and conditions are based on a freely-available template created and distributed by www.website-law.co.uk.
We use cookies to make your experience smoother and more personalised. This policy explains what cookies are, how we use them, and your choices.
Cookies are small text files stored on your device when you visit our site. They help us remember your preferences and improve functionality.
We use cookies to:
Keep our site secure and functional.
Remember your preferences (like language and region).
Analyse site performance and improve user experience.
Deliver relevant content and offers (only if you consent).
Essential Cookies: Required for core site functions.
Performance Cookies: Help us understand how you use our site.
Functional Cookies: Remember your settings and choices.
Marketing Cookies: Used for personalised offers (only with your consent).
You can control cookies through your browser settings. Disabling some cookies may affect site functionality.
We want you to feel confident in every purchase. If something isn’t right, we’re here to help.
RETURNS
You can return unused, unopened items within 28 days of delivery for a full refund. Products must be in original packaging.
How to Return
Email mandi.herevolution@gmail.com with your order number.
We’ll provide instructions and a return address.
Please keep proof of postage until your refund is processed.
REFUNDS
Once we receive and inspect your return, we’ll process your refund within 7 working days to your original payment method.
EXCHANGES
Need a different item? Contact us at mandi.herevolution@gmail.com and we’ll guide you through the exchange process.
NON RETURNABLE ITEMS
For hygiene reasons, opened skincare or supplements cannot be returned unless faulty.
FAULTY OR DAMAGED ITEMS
If your item arrives damaged or defective, email us immediately with photos. We’ll arrange a replacement or refund.
Last updated: 5 January 2026
We believe privacy is part of wellbeing. This GDPR Policy explains how we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and how we protect the rights and freedoms of individuals whose personal data we process.
This policy applies to all personal data processed by Her Evolution Ltd across our website, ecommerce platform, CRM, email and community channels, and to any third parties processing data on our behalf. The Data Controller is Her Evolution Ltd. You can contact us at mandi.herevolution@gmail.com.
We uphold the seven UK GDPR principles:
Lawfulness, fairness, transparency – we process data on a valid legal basis and explain what we do in clear language.
Purpose limitation – we only use data for the purposes we collected it for.
Data minimisation – we collect only what is necessary.
Accuracy – we keep data accurate and up to date.
Storage limitation – we retain data only as long as needed.
Integrity and confidentiality – we protect data with appropriate security.
Accountability – we can demonstrate compliance.
Depending on the activity, we process personal data under one or more of these bases:
Consent – e.g., email marketing subscriptions. You can withdraw consent anytime.
Contract – to create your account, fulfil orders, provide customer support.
Legal obligation – tax, accounting, fraud prevention, and regulatory duties.
Legitimate interests – to improve our services, website analytics, prevent abuse, and tailor non-intrusive product recommendations. We balance our interests against your rights.
We may process:
Identity & Contact (name, email, phone, addresses).
Account & Transaction (orders, payments, delivery details, support history).
Technical & Usage (IP address, device/browser data, logs, cookie IDs, page interactions).
Preferences & Communications (marketing choices, survey responses).
We do not intentionally collect special category data (e.g., health data) via our general site. If a future service needs such data, we will ask for explicit consent and apply enhanced safeguards. We do not knowingly collect children’s data.
Directly from you when you create an account, place orders, contact support, or enter surveys.
Automatically via cookies/SDKs and analytics when you browse our site.
From processors/partners for payments, delivery, security, and analytics.
See our Privacy Notice and Cookie Policy for practical details on data types and cookies.
You have the right to:
Access your personal data.
Rectify inaccurate data.
Erase data (where applicable).
Restrict processing in certain cases.
Object to processing (including legitimate interests and direct marketing).
Data portability for data you provided to us.
Withdraw consent at any time.
To exercise your rights, email mandi.herevolution@gmail.com. We respond within one month (extendable by two months for complex requests). We may request ID to keep accounts secure.
Where we or our processors transfer personal data outside the UK, we ensure an adequate level of protection using UK adequacy regulations or approved safeguards (e.g., the UK International Data Transfer Agreement or Addendum). Details are available on request.
We use a layered security approach including encryption in transit, access controls, least-privilege principles, secure development practices, regular monitoring, and vendor due diligence. If a personal data breach occurs that risks your rights and freedoms, we will notify the ICO and affected individuals as required.
We retain personal data only as long as needed for the purpose collected, to meet legal/accounting requirements, or to resolve disputes. When no longer required, data is securely deleted or anonymised. Summary retention schedules are available on request.
We engage trusted data processors (e.g., payment providers, couriers, IT/analytics vendors) under written contracts that require GDPR-compliant safeguards. We may share data with law enforcement or regulators where legally required. We do not sell personal data.
Where we rely on legitimate interests, we conduct and document LIAs to ensure our interests do not override your rights. You can object at any time by contacting us.
Our services are designed for adults. If we learn that a child’s data has been collected without appropriate consent, we will delete it.
If you have concerns, contact mandi.herevolution@gmail.com. You also have the right to lodge a complaint with the ICO (Information Commissioner’s Office) at ico.org.uk or by calling 0303 123 1113. We’d appreciate the chance to resolve concerns first.
We may update this policy to reflect changes in law or our practices. Significant updates will be posted on our site and, where appropriate, emailed to you.
Her Evolution Ltd, Registered in the UK.
If you have any questions please contact us on: mandi.herevolution@gmail.com
Registered Address: 63 Billingshurst Rd, Broadbridge Heath, Horsham, RH12 3LJ